FAQs – Delivery
What are the delivery options available?
We offer a range of delivery options to suit your needs. These may include standard, express, and expedited shipping, depending on your location and preferences. Details will be presented at checkout.
How much does delivery cost?
Shipping costs vary based on your destination, selected service, and order weight. The exact fee will be calculated and displayed during checkout before you complete your purchase.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method chosen. Standard delivery typically takes several business days, while express options can arrive faster. You’ll receive an estimated delivery window at checkout.
Do you ship internationally?
Yes, we ship to many countries around the world. International delivery times and costs will be shown at checkout based on your selected destination.
Will I receive a tracking number?
Yes, once your order is dispatched, you’ll get an email with your tracking number and a link to monitor your package’s journey.
What couriers do you use?
We partner with reliable courier services to ensure your order arrives safely and on time. The specific carrier may vary depending on your location and order details.
Can I change my delivery address after ordering?
If you need to update your address, please contact us as soon as possible. We may be able to make changes if your order hasn’t been dispatched yet.
What happens if my order is delayed?
While we strive to meet all delivery estimates, occasional delays can occur due to factors beyond our control. If your order is significantly delayed, please reach out so we can assist.
What should I do if my order hasn’t arrived?
First, check your tracking information for updates. If your package shows delivered but you haven’t received it, or if it’s overdue, please get in touch for support.
Do I need to sign for my delivery?
Most deliveries do not require a signature, but this may vary based on the courier and package value. If needed, the courier may leave a card for collection.
Can I cancel my order if it hasn’t shipped yet?
We process orders quickly, but if you request a cancellation immediately, we may be able to stop shipment. Contact us as soon as possible with your order number.
What is your policy on backordered or out-of-stock items?
If an item is out of stock, we’ll notify you and offer options such as waiting for restock, choosing a substitute, or receiving a full refund.
For any further delivery inquiries, please reach out through our contact form at alternativeclo.com. We’re here to help ensure your shopping experience goes smoothly from order to doorstep.
We aim to dispatch all orders as quickly as possible and appreciate your trust in us. Thank you for choosing alternativeclo.com for your purchase.